Returns and Exchanges
For all Returns & Exchanges, process begins here!
You have 21 days from the date of purchase to process a return or an exchange. You must fill out a request for an approval before returning/exchanging all orders. Please use the form on this page to give us the exchange or return details, please include your order number as well. Once approved, you will be emailed a Return Authorization number within 1 business day. The RA number must be indicated on the outside of your package. All Returns without a RA number will not be processed and will be returned back to sender.
All packages must be shipped to:
2348 Melrose Avenue NW
Roanoke VA 24017
Returns/Exchanges are processed within 3 business days of receipt to our warehouse. Please allow an additional 5 to 7 business days for the refund to post to your original form of payment. Refunds will be issued for the original purchase amount, excluding any shipping fees.
Please use a form of shipment that includes tracking information to confirm receipt of your return. We are not responsible for shipping, missing/lost packages and will not process refunds for merchandise we do not receive. Any lost packages, must be filed with courier used to ship return.
By placing an order with MajorKey Clothing, you are here by admitting to knowing our return and exchange policy.